Hero Hours Contract Mac OS
Get the IT department-level support you need when deploying macOS, macOS Server, iOS or iPadOS in your organization. AppleCare OS Support delivers phone and email support for integration, migration, and advanced server operation issues.
In-operating system print-only drivers are installed by default with Mac OS X v10.5 and v10.6. These built-in drivers can create conflicts with the up-to-date drivers that you install from a printer CD or that you download from the HP Web site.
- 4) Power on your Mac. Hold the Apple Key and R key until you hear the chime noise. Once heard, it will start the OS X in Recovery Mode. 5) The final step has you tapping the ‘Install Mac OS X’ and Continue in the OS X utility section of the screen to start the installation process.
- On this page you can find link for download Eternal Return: Black Survival for Mac OS full game version + Torrent also available. New game released 2020.
Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides one year of coverage.
AppleCare OS Support plans provide enterprise-level incident support — defined as support for integration into heterogeneous environments; system components; network configuration and administration; professional software applications; web applications and services; and technical issues requiring the use of the command-line tools for resolution.1
Every AppleCare OS Support plan includes AppleCare Help Desk Support, an annual technical support plan that covers an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions.
Products covered under AppleCare Help Desk Support include:
- Apple hardware2
- Current versions of iOS, iPadOS, macOS, and macOS Server
- Most Apple tools and applications, including Apple Configurator, Apple Remote Desktop, Classroom, Compressor, Final Cut Pro, GarageBand, iMovie, Keynote, Logic Pro, MainStage, Motion, Music Memos, Numbers, and Pages1
Choose an AppleCare OS Support plan to suit your business needs.
Select
Covers up to 10 enterprise‑level incidents and provides four-hour response for high-priority issues (server down), 12 hours a day, 7 days a week (12/7).3 Unused incident support expires after one year.
Preferred
Covers an unlimited number of enterprise-level incidents, provides two-hour response for high-priority issues, 12/7, and assigns an AppleCare account manager to your organization.3
Alliance
Covers an unlimited number of enterprise-level incidents across multiple locations and provides one-hour response for high-priority issues, 24/7.3 This plan includes an onsite review by an Apple technical support engineer.
Scope of support
Operating System
- Select
- iOS, iPadOS, macOS, and macOS Server using graphical user interface
- IncidentmacOS and macOS Server using command-line interface
- IncidentTroubleshooting automated administrative tasks and scripts
- IncidentTroubleshooting cross-platform integration (security, file, and print services)
- IncidentTroubleshooting directory service integration and profile management
- IncidentTroubleshooting Active Directory integration
- File system and RAID configuration
- Preferred
- iOS, iPadOS, macOS, and macOS Server using graphical user interface
- macOS and macOS Server using command-line interface
- Troubleshooting automated administrative tasks and scripts
- Troubleshooting cross-platform integration (security, file, and print services)
- Troubleshooting directory service integration and profile management
- Troubleshooting Active Directory integration
- File system and RAID configuration
- Alliance
- iOS, iPadOS, macOS, and macOS Server using graphical user interface
- macOS and macOS Server using command-line interface
- Troubleshooting automated administrative tasks and scripts
- Troubleshooting cross-platform integration (security, file, and print services)
- Troubleshooting directory service integration and profile management
- Troubleshooting Active Directory integration
- File system and RAID configuration
Operating System
SelectPreferredAlliance- iOS, iPadOS, macOS, and macOS Server using graphical user interface
- macOS and macOS Server using command-line interfaceIncident
- Troubleshooting automated administrative tasks and scriptsIncident
- Troubleshooting cross-platform integration (security, file, and print services)Incident
- Troubleshooting directory service integration and profile managementIncident
- Troubleshooting Active Directory integrationIncident
- File system and RAID configuration
iPhone, iPad, and iPod touch Integration
- Select
- Apple Configurator installation and use
- Profile deployment using graphical user interface
- Configuring iOS and iPadOS to work with existing enterprise-grade networks
- IncidentTroubleshooting third-party network settings to work with iOS and iPadOS
- Preferred
- Apple Configurator installation and use
- Profile deployment using graphical user interface
- Configuring iOS and iPadOS to work with existing enterprise-grade networks
- Troubleshooting third-party network settings to work with iOS and iPadOS
- Alliance
- Apple Configurator installation and use
- Profile deployment using graphical user interface
- Configuring iOS and iPadOS to work with existing enterprise-grade networks
- Troubleshooting third-party network settings to work with iOS and iPadOS
iPhone, iPad, and iPod touch Integration
SelectPreferredAlliance- Apple Configurator installation and use
- Profile deployment using graphical user interface
- Configuring iOS and iPadOS to work with existing enterprise-grade networks
- Troubleshooting third-party network settings to work with iOS and iPadOSIncident
Consumer Software
- Select
- Apple consumer application support (Keynote, Numbers, Pages, GarageBand, Music Memos)
- Preferred
- Apple consumer application support (Keynote, Numbers, Pages, GarageBand, Music Memos)
- Alliance
- Apple consumer application support (Keynote, Numbers, Pages, GarageBand, Music Memos)
Consumer Software
SelectPreferredAlliance- Apple consumer application support (Keynote, Numbers, Pages, GarageBand, Music Memos)
Professional Video Software
- Select
- Final Cut Pro, Compressor, and Motion
- Custom workflow design (as for digital post-production)
- Preferred
- Final Cut Pro, Compressor, and Motion
- Custom workflow design (as for digital post-production)
- Alliance
- Final Cut Pro, Compressor, and Motion
- Custom workflow design (as for digital post-production)
Professional Video Software
SelectPreferredAlliance- Final Cut Pro, Compressor, and Motion
- Custom workflow design (as for digital post-production)
Professional Audio Software
- Select
- Logic Pro and MainStage
- Preferred
- Logic Pro and MainStage
- Alliance
- Logic Pro and MainStage
Professional Audio Software
SelectPreferredAlliance- Logic Pro and MainStage
Remote Management Software
- Select
- Apple Remote Desktop support
- Preferred
- Apple Remote Desktop support
- Alliance
- Apple Remote Desktop support
Remote Management Software
SelectPreferredAlliance- Apple Remote Desktop support
SAN Software
- Select
- IncidentXsan support
- Preferred
- Xsan support
- Alliance
- Xsan support
SAN Software
SelectPreferredAlliance- Xsan supportIncident
Hardware Support2
Hero Hours Contract Mac Os Download
- Select
- iPad, iPhone, iPod, Apple Watch, Apple TV, and Mac troubleshooting
- Preferred
- iPad, iPhone, iPod, Apple Watch, Apple TV, and Mac troubleshooting
- Alliance
- iPad, iPhone, iPod, Apple Watch, Apple TV, and Mac troubleshooting
Hardware Support2
SelectPreferredAlliance- iPad, iPhone, iPod, Apple Watch, Apple TV, and Mac troubleshooting
Support plans at a glance
Customer Contacts
- Select
- 2Technical contacts
- 0Management contacts
- 1Number of supported locations
- Preferred
- 2Technical contacts
- 1Management contacts
- 1Number of supported locations
- Alliance
- 6Technical contacts
- 1Management contacts
- MultipleNumber of supported locations
Customer Contacts
SelectPreferredAlliance- Technical contacts226
- Management contacts011
- Number of supported locations11Multiple
Incidents
- Select
- UnlimitedHelp desk-level support (submitted via telephone, web, email)
- 10Enterprise-level support (submitted via telephone, web, email)
- Preferred
- UnlimitedHelp desk-level support (submitted via telephone, web, email)
- UnlimitedEnterprise-level support (submitted via telephone, web, email)
- Alliance
- UnlimitedHelp desk-level support (submitted via telephone, web, email)
- UnlimitedEnterprise-level support (submitted via telephone, web, email)
Incidents
SelectPreferredAlliance- Help desk-level support (submitted via telephone, web, email)UnlimitedUnlimitedUnlimited
- Enterprise-level support (submitted via telephone, web, email)10UnlimitedUnlimited
Hours
- Select
- 12/7Standard support availability4
- 12/7Priority 1 (system or service down) support
- Preferred
- 12/7Standard support availability4
- 12/7Priority 1 (system or service down) support
- Alliance
- 12/7Standard support availability4
- 24/7Priority 1 (system or service down) support
Hours
SelectPreferredAlliance- Standard support availability412/712/712/7
- Priority 1 (system or service down) support12/712/724/7
Initial Response Times5
- Select
- 4 hoursSystem / service down (high-priority)
- 48 hoursPerformance problem (medium-priority)
- 72 hoursOther question or issue (low-priority)
- Preferred
- 2 hoursSystem / service down (high-priority)
- 24 hoursPerformance problem (medium-priority)
- 48 hoursOther question or issue (low-priority)
- Alliance
- 1 hourSystem / service down (high-priority)
- 4 hoursPerformance problem (medium-priority)
- 24 hoursOther question or issue (low-priority)
Initial Response Times5
SelectPreferredAlliance- System / service down (high-priority)4 hours2 hours1 hour
- Performance problem (medium-priority)48 hours24 hours4 hours
- Other question or issue (low-priority)72 hours48 hours24 hours
Account Management
- Select
- AppleCare account-management services
- Quarterly activity review
- Monthly activity review
- Preferred
- AppleCare account-management services
- Quarterly activity review
- Monthly activity review
- Alliance
- AppleCare account-management services
- Quarterly activity review
- Monthly activity review
Account Management
SelectPreferredAlliance- AppleCare account-management services
- Quarterly activity review
- Monthly activity review
Customer Site Visits
- Select
- One scheduled kickoff/business review
- One scheduled technical analysis (up to two days)
- Preferred
- One scheduled kickoff/business review
- One scheduled technical analysis (up to two days)
- Alliance
- One scheduled kickoff/business review
- One scheduled technical analysis (up to two days)
Customer Site Visits
SelectPreferredAlliance- One scheduled kickoff/business review
- One scheduled technical analysis (up to two days)
Reporting
Hero Hours Contract Mac Os 11
- Select
- Incident status report (web based)
- Preferred
- Incident status report (web based)
- Alliance
- Incident status report (web based)
Reporting
SelectPreferredAlliance- Incident status report (web based)
Hero Hours Contract Mac Os X
In the charts above, a green checkmark indicates an unlimited number of support incidents. Select support provides a total of 10 enterprise-level incidents in the areas indicated. Some issues may require the use of multiple support incidents to resolve.